A: All our packages are shipped within 1 to 3 business days. Once your order has been dispatched, you will receive a tracking link so you can follow your package until it arrives.

During busy periods (e.g., Ramadan, Eid season, or other festivities), it may take longer.

A: Order cancellations are only possible if your package has not yet been shipped.

Once your order has been dispatched, it can no longer be cancelled.

If you wish to cancel, please contact us at info@themedinahcollection.com

A: To return your order, please contact us within 14 days at info@themedinahcollection.com.

Include your order number and the items you wish to return.

Note: Shipping costs are non-refundable. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.

A: Our prices are excluded from any additional charges such as customs duties, taxes, or import fees.

These costs may apply depending on your country or region and are the responsibility of the customer.