Below FAQ are some common concerns of our customers before purchasing.
The preparation time for your order is approximately 2 weeks. During busy periods (e.g., Ramadan, Eid season, or other festivities), it may take longer.
Yes, you can cancel your order if it has not yet been shipped.
To return your order, please contact us within 14 days at info@themedinahcollection.com. Include your order number and the items you wish to return. We will provide you with the return address.
Note: Shipping costs are non-refundable. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
The prices on our website do not include import duties, taxes, or customs fees that may be incurred upon the package’s arrival. Please contact your local customs officials for more information regarding your country's policies.